Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information.
Information We Collect
When you create an account or place an order, we collect your name, phone number, email address, shipping address, and payment information. We also collect browsing data such as IP address, browser type, and pages visited to improve our services.
How We Use Your Information
Your information is used to process orders, deliver products, send order confirmations and tracking updates, provide customer support, prevent fraud, and — with your consent — send promotional offers and product updates.
Information Sharing
We do not sell your personal data. We share necessary information only with courier partners (TCS, Leopards) for delivery, payment processors (JazzCash, EasyPaisa) for transactions, and authorities if legally required. All partners are bound by confidentiality obligations.
Data Security
We use industry-standard encryption (SSL/TLS) to protect your data in transit. Passwords are hashed using bcrypt. Payment details are never stored on our servers — they are processed directly by secure payment gateways. Access to personal data is restricted to authorized personnel only.
Your Rights
You have the right to access, correct, or delete your personal information. You can opt out of marketing communications at any time. To exercise these rights, contact us at info@rsroyals.com. We will respond within 30 days.
Cookies
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
Data Retention
We retain your personal information for as long as your account is active or as necessary to provide our services. Order records are kept for a minimum of 5 years for legal and tax purposes. After this period, data is securely deleted or anonymized.
Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
Policy Updates
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Last updated: January 2025. For privacy-related questions, email info@rsroyals.com.