Return & Refund Policy
We want you to love your purchase. If you're not satisfied, here's how returns work.
7-Day Return Window
You have 7 days from the delivery date to initiate a return.
How Returns Work
Contact Us
Within 7 days of delivery, message us on WhatsApp or email with your order number and the reason for return.
Approval & Pickup
Our team will review your request. Once approved, we will arrange a courier pickup (for defective/wrong items) or provide return instructions.
Inspection
Once we receive the returned item, our team inspects it within 1–2 business days to verify it meets return conditions.
Refund
After inspection, refunds are processed within 3–5 business days to your original payment method (JazzCash/EasyPaisa/Bank) or as store credit.
Eligible for Return
- Product is defective or damaged on arrival
- Wrong product was delivered
- Product is significantly different from what was described
- Product is unused, unworn, and in original packaging with all accessories
Not Eligible
- Products returned after 7 days of delivery
- Used, worn, or washed products
- Products missing original packaging or accessories
- Perfumes that have been opened or sprayed
- Products damaged due to misuse or mishandling
- Items purchased on sale/clearance (unless defective)
Important: Refunds for Cash on Delivery orders are issued as store credit or bank transfer. Original shipping charges are non-refundable. Return shipping is covered by us only for defective or wrong products.
Need to start a return? Contact us